Service
Process Mapping & Lean Re-engineering
See exactly how work flows today, and redesign it with lean principles so it flows with less waste.
Cycle time, hand-offs and rework reduced, and process standardised across entities.
- Duration
- 4–8 weeks per process area
We map end-to-end processes such as Procure-to-Pay, Order-to-Cash, Bill-to-Cash and Record-to-Report, including every hand-off, workaround and dependency. Then we apply lean principles to remove waste, standardise the work and design a future-state process ready to be supported by technology.
You need this if…
- Nobody can describe the end-to-end process the same way twice
- Rework, hand-offs, approvals and exceptions slowing everything down
- Different entities or regions doing the same process differently
- A system change planned, but no agreed future-state process to build to
Our method
How we deliver it
Map
Capture the current-state process end to end with the people who run it, along with volumes, timings, systems and dependencies.
Find waste
Use lean analysis to find waste: waiting, rework, over-processing, unnecessary hand-offs and approvals, defects at source.
Re-engineer
Design a simpler future-state process with standard work, clear ownership, built-in controls and the right role for technology.
Standardise
Agree global process ownership, operating procedures and the KPIs that keep the process improving.
Sequenced with SECAR. This service delivers the Simplify, Eliminate and Consolidate gates, the foundation every later stage depends on.
About SECARDeliverables
What you get
- Current-state process maps with volumes and pain points
- Waste and root-cause analysis
- Future-state process design with controls and KPIs
- Prioritised improvement roadmap and quick wins
- Standard operating procedures and process ownership model