Case study · Technology & travel
$2.5M saved through a finance Automation Centre of Excellence
An intelligent automation programme across finance and commercial operations, built on a new Centre of Excellence, methodology and delivery model.
- Client
- Global travel technology company
- Sector
- Technology & travel
- Service
- Finance Process Automation
The challenge
Finance and commercial operations depended on high volumes of manual, rules-based work across the ERP and its surrounding billing, provisioning and incentive systems. Previous automation efforts were isolated and hard to scale.
- 01PipelineIdeas from finance and commercial teams
- 02PrioritiseValue and feasibility
- 03ImproveFix the process first
- 04AutomateRPA and intelligent automation
- 05Run & measureBenefits tracked over time
- People decision
- Control point
- System / automated
Our approach
- Established an Automation Centre of Excellence with a pipeline, methodology, cloud infrastructure and delivery model.
- Prioritised automation opportunities by value and feasibility across finance and commercial teams.
- Delivered RPA and intelligent automation alongside continuous improvement of the underlying processes.
- Added near real-time Power BI reporting across ERP, billing and provisioning systems to give leaders live operational insight.
- $2.5M+savings over five years
- 1governed automation capability
- Real-timeoperational dashboards
The outcome
- Over $2.5M in savings across five years
- A repeatable, governed automation capability rather than one-off bots
- Real-time dashboards supporting operational and leadership decisions